Privacy policy

This Privacy Policy explains how Movely collects, uses, shares, and protects your personal information when you visit movelyshop.com, place an order, contact us, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Movely, we may collect the following information:

Contact Information

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address.

Order Information

  • Products viewed or purchased;

  • Order number;

  • Purchase history;

  • Shipping method;

  • Delivery status;

  • Returns and refund information;

  • Discounts used;

  • Transaction amount;

  • Payment status.

Payment information is generally processed securely by third-party payment providers.

Movely may receive limited payment information, such as:

  • Payment method;

  • Card brand;

  • Billing address;

  • Partial payment identifiers;

  • Payment approval or rejection status.

We do not normally receive or store your complete credit card number.

Account Information

If you create an account, we may collect:

  • Login details;

  • Saved addresses;

  • Shopping preferences;

  • Account activity.

Device and Website Usage Information

When you visit our website, we may automatically collect:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language;

  • Approximate location;

  • Pages viewed;

  • Links clicked;

  • Referring website;

  • Session activity;

  • Cookie and similar technology identifiers.

Communications

We may collect information you send through:

  • Emails;

  • Contact forms;

  • Customer support requests;

  • Reviews;

  • Surveys;

  • Social media messages;

  • Return or refund requests.

When reporting a damaged, defective, or incorrect product, you may also provide photographs or videos.

Fraud and Security Information

We may collect information used to identify and prevent fraud, including:

  • Payment risk indicators;

  • Device identifiers;

  • IP-related information;

  • Suspicious order patterns;

  • Information connected to unauthorized transactions or account abuse.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

  • Directly from you;

  • Automatically through our website;

  • Through Shopify;

  • Through payment providers;

  • Through fulfillment and shipping partners;

  • Through customer support services;

  • Through analytics and advertising providers;

  • Through fraud-prevention services;

  • Through social media platforms when you interact with us;

  • From publicly available sources where permitted by law.

3. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

  • Operate and improve our website;

  • Process and fulfill orders;

  • Verify and process payments;

  • Deliver products;

  • Provide tracking information;

  • Manage customer accounts;

  • Process returns, exchanges, and refunds;

  • Respond to customer support requests;

  • Detect and prevent fraud;

  • Protect our website and customers;

  • Send order and service updates;

  • Maintain business and transaction records;

  • Comply with legal obligations;

  • Analyze website performance;

  • Improve our products and services;

  • Personalize your shopping experience;

  • Send marketing communications where permitted;

  • Measure advertising performance;

  • Enforce our policies and Terms of Service;

  • Establish, exercise, or defend legal claims.

4. LEGAL REASONS FOR USING YOUR INFORMATION

Where required by applicable data protection laws, we process personal information based on one or more of the following reasons:

Contractual Necessity

We use information when necessary to:

  • Process your payment;

  • Fulfill your order;

  • Arrange delivery;

  • Provide customer support;

  • Handle returns and refunds.

Legal Obligations

We may use or retain information to comply with:

  • Tax requirements;

  • Accounting obligations;

  • Consumer protection laws;

  • Government or court requests;

  • Other legal obligations.

Legitimate Business Interests

We may process information for legitimate interests, including:

  • Preventing fraud;

  • Securing our website;

  • Improving our services;

  • Managing our business;

  • Responding to customers;

  • Understanding website performance.

We will consider your rights and interests before relying on this basis.

Consent

We may rely on your consent for:

  • Marketing emails;

  • Advertising cookies;

  • Analytics cookies;

  • Other activities where consent is legally required.

You may withdraw your consent at any time.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate essential website features;

  • Maintain your shopping cart;

  • Remember your preferences;

  • Authenticate users;

  • Protect transactions;

  • Prevent fraud;

  • Analyze website traffic;

  • Measure performance;

  • Support advertising and marketing.

Where required by law, non-essential cookies will only be used after you provide consent.

You can learn more in our Cookie Policy.

6. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers that help us operate our store, including:

  • Shopify;

  • Payment processors;

  • Banks and card networks;

  • Fulfillment providers;

  • Warehouses;

  • Shipping carriers;

  • Customs agents;

  • Customer support providers;

  • Website and technology providers;

  • Analytics providers;

  • Advertising platforms;

  • Social media platforms;

  • Fraud-prevention and security providers;

  • Professional advisers;

  • Insurers;

  • Government authorities where legally required.

We may also share information in connection with a business sale, merger, restructuring, or transfer.

We only share information that is reasonably necessary for the relevant service or purpose.

7. SHOPIFY

Our online store is powered by Shopify.

Shopify may process personal information to provide:

  • Storefront services;

  • Checkout;

  • Payment processing;

  • Website hosting;

  • Security;

  • Analytics;

  • Store infrastructure.

Shopify may process information according to its own privacy policies and legal responsibilities.

8. INTERNATIONAL DATA TRANSFERS

Movely operates internationally.

Your personal information may be processed or stored in countries outside your place of residence.

These countries may have different data protection laws.

Where required, appropriate legal safeguards may be used, including:

  • Adequacy decisions;

  • Standard contractual clauses;

  • Contractual protections;

  • Other legally approved transfer methods.

9. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information for as long as reasonably necessary to:

  • Provide our services;

  • Complete transactions;

  • Process returns and refunds;

  • Maintain business and tax records;

  • Prevent fraud;

  • Resolve disputes;

  • Enforce agreements;

  • Comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may delete, anonymize, or securely restrict access to it.

10. INFORMATION SECURITY

We use reasonable administrative, organizational, and technical safeguards designed to protect your personal information.

However, no online transmission or storage system is completely secure.

We cannot guarantee absolute security.

You are responsible for:

  • Protecting your account password;

  • Using a secure device;

  • Not sharing login details;

  • Informing us about suspected unauthorized activity.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Restrict certain processing;

  • Object to certain processing;

  • Receive a portable copy of your data;

  • Withdraw consent;

  • Unsubscribe from marketing;

  • Opt out of certain targeted advertising;

  • Appeal a privacy-related decision;

  • File a complaint with a data protection authority.

Some requests may be subject to legal exceptions or identity verification.

12. EUROPEAN ECONOMIC AREA, SWITZERLAND, AND UNITED KINGDOM

Customers located in the European Economic Area, Switzerland, or the United Kingdom may have rights under applicable privacy laws, including:

  • Access;

  • Correction;

  • Deletion;

  • Restriction;

  • Objection;

  • Data portability;

  • Withdrawal of consent.

You may also have the right to submit a complaint to the data protection authority in your country.

13. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights regarding:

  • Access to personal information;

  • Correction;

  • Deletion;

  • Data portability;

  • Targeted advertising;

  • Sale or sharing of personal information;

  • Appeals relating to privacy requests.

Where required by law, Movely will provide appropriate methods for exercising these rights.

We will not discriminate against you for exercising a legally protected privacy right.

14. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails by clicking the unsubscribe link included in the message.

Even after unsubscribing from marketing, you may still receive important service communications relating to:

  • Orders;

  • Payments;

  • Shipping;

  • Delivery;

  • Returns;

  • Refunds;

  • Account security;

  • Legal or policy updates.

15. CHILDREN’S PRIVACY

Our website and services are not directed to children.

We do not knowingly collect personal information from children below the minimum legal age in their country.

If you believe that a child has provided personal information without appropriate authorization, contact us so that we can investigate and delete the information where required.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Movely is not responsible for the privacy, security, content, or practices of third-party websites.

Please review their privacy policies before providing personal information.

17. FRAUD PREVENTION AND AUTOMATED PROCESSING

Movely and our service providers may use automated systems to identify:

  • Payment risk;

  • Fraud;

  • Unauthorized activity;

  • Account abuse;

  • Suspicious transactions.

This may result in an order being:

  • Held;

  • Reviewed;

  • Limited;

  • Cancelled.

Where required by law, you may contact us to request additional information or human review.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

  • Our services;

  • Technology;

  • Business practices;

  • Legal requirements.

The latest version will always be published on this page.

Changes apply from the date the updated policy is published, unless applicable law requires otherwise.

19. CONTACT AND PRIVACY REQUESTS

To ask a question or submit a privacy request, contact:

Movely

Email: contact@movelyshop.com

Website: movelyshop.com

Please include enough information for us to understand your request and verify your identity when necessary.

We may request additional information before completing a privacy request.