Privacy policy

This Privacy Policy describes how Movely ("Movely," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit movelyshop.com, make a purchase, create an account, contact us, interact with our advertising, or otherwise use our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means any customer, website visitor, account holder, or other individual whose personal information we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or regulatory obligations.

When changes are made, we will publish the updated version on this page and update the “Last updated” date above.

Where required by applicable law, we may provide additional notice or obtain your consent before material changes take effect.

Personal Information We Collect

The personal information we collect depends on how you interact with Movely and our Services.

Information You Provide Directly

We may collect information that you provide directly to us, including:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Account login information;
  • Order details;
  • Purchase history;
  • Return or refund requests;
  • Customer service communications;
  • Reviews and other content you submit;
  • Information submitted through forms, surveys, or promotions.

Order and Transaction Information

When you place an order, we may collect information such as:

  • Products purchased;
  • Order number;
  • Transaction amount;
  • Payment status;
  • Shipping method;
  • Delivery information;
  • Discounts used;
  • Returns and refunds.

Payment information is generally processed directly by third-party payment providers.

Movely does not normally receive or store your complete credit or debit card number.

Device and Usage Information

When you use our website, we may automatically collect certain information, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Language settings;
  • Approximate location;
  • Pages viewed;
  • Links clicked;
  • Referring websites;
  • Session activity;
  • Cookie identifiers;
  • Advertising identifiers;
  • Interaction with our advertisements.

We may collect this information through cookies, pixels, tags, software development kits, local storage, and similar technologies.

How We Collect Personal Information

We may collect personal information:

  • Directly from you;
  • Automatically through our website;
  • Through Shopify;
  • Through payment processors;
  • Through shipping and fulfillment partners;
  • Through customer support providers;
  • Through analytics providers;
  • Through advertising and marketing partners;
  • Through fraud-prevention services;
  • Through social media platforms;
  • From publicly available sources where permitted by law.

How We Use Your Personal Information

We may use personal information to:

  • Operate and improve our website;
  • Process payments;
  • Fulfill orders;
  • Arrange shipping and delivery;
  • Provide order tracking;
  • Manage customer accounts;
  • Process returns, refunds, and exchanges;
  • Provide customer support;
  • Communicate regarding orders and Services;
  • Detect and prevent fraud;
  • Protect customers and our website;
  • Maintain transaction and business records;
  • Comply with legal obligations;
  • Improve our products and Services;
  • Personalize your shopping experience;
  • Analyze website usage and performance;
  • Send marketing communications where permitted;
  • Measure and improve advertising campaigns;
  • Display relevant advertising;
  • Enforce our Terms of Service and policies;
  • Establish, exercise, or defend legal claims.

Legal Bases for Processing

Where applicable privacy laws require a legal basis, we may process personal information on the following grounds:

Performance of a Contract

We may process information when necessary to:

  • Process your payment;
  • Fulfill your order;
  • Deliver products;
  • Manage your account;
  • Provide customer support;
  • Process returns, exchanges, or refunds.

Legitimate Interests

We may process information when necessary for our legitimate business interests, including:

  • Preventing fraud;
  • Protecting our website;
  • Improving our Services;
  • Managing our business;
  • Responding to customers;
  • Analyzing website performance;
  • Measuring marketing effectiveness.

Where required by law, we consider your rights and interests before relying on legitimate interests.

Consent

Where required, we may ask for your consent to:

  • Send marketing communications;
  • Use advertising cookies;
  • Use analytics cookies;
  • Process information for other purposes requiring consent.

You may withdraw your consent at any time.

Legal Obligations

We may process personal information when necessary to comply with laws, regulations, tax requirements, accounting obligations, court orders, or government requests.

Cookies and Similar Technologies

Movely uses cookies and similar technologies to provide and improve our Services.

These technologies may be used to:

  • Maintain your shopping cart;
  • Remember your preferences;
  • Authenticate users;
  • Protect transactions;
  • Prevent fraud;
  • Analyze website traffic;
  • Measure performance;
  • Personalize content;
  • Support marketing and advertising.

Where required by applicable law, non-essential cookies will only be used after you provide consent.

You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of the website.

For additional information, please review our Cookie Policy.

Advertising and Targeted Marketing

We may work with advertising and analytics partners to help us understand how customers use our website and to display advertisements that may be relevant to you.

These partners may use cookies, pixels, and similar technologies to collect information about your interactions with our website and advertisements.

Depending on where you live, this activity may be considered “targeted advertising,” “sharing,” or “sale” of personal information under applicable privacy laws.

Where required by law, you may have the right to opt out of these activities.

How We Share Personal Information

We may disclose personal information to service providers and business partners that help operate our business, including:

  • Shopify;
  • Payment processors;
  • Banks and payment networks;
  • Fulfillment providers;
  • Warehouses;
  • Shipping carriers;
  • Customs and logistics providers;
  • Customer support providers;
  • Website and technology providers;
  • Analytics providers;
  • Advertising platforms;
  • Marketing providers;
  • Social media platforms;
  • Fraud-prevention providers;
  • Security providers;
  • Professional advisers;
  • Insurers.

We may also disclose information:

  • When you request or authorize us to do so;
  • To comply with applicable law;
  • In response to lawful government requests;
  • To protect our rights, customers, or Services;
  • In connection with a merger, acquisition, restructuring, financing, or sale of business assets.

We do not disclose more personal information than reasonably necessary for the relevant purpose.

Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with:

  • Website hosting;
  • Storefront functionality;
  • Checkout;
  • Payments;
  • Security;
  • Analytics;
  • Fraud prevention;
  • Store infrastructure.

Shopify processes personal information according to its own privacy practices and legal responsibilities.

User Generated Content and Reviews

Our Services may allow customers to submit reviews, photographs, videos, comments, and other user-generated content.

When you voluntarily submit content to a public section of our website, that content may be visible to other users.

Please avoid including sensitive or unnecessary personal information in public reviews or other public submissions.

We cannot control how third parties may use information that you voluntarily make publicly available.

International Data Transfers

Movely operates internationally.

Your personal information may be transferred, stored, or processed outside your country of residence, including in countries where our service providers operate.

Those countries may have different privacy and data protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include:

  • Adequacy decisions;
  • Standard Contractual Clauses;
  • Contractual safeguards;
  • Other approved transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Account status;
  • Order history;
  • Customer service needs;
  • Legal obligations;
  • Tax and accounting requirements;
  • Fraud prevention;
  • Dispute resolution;
  • Enforcement of agreements.

When personal information is no longer required, we may delete it, anonymize it, or restrict access to it.

Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no system of electronic transmission or storage can guarantee absolute security.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access to your account.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to access;
  • Right to know;
  • Right to correction;
  • Right to deletion;
  • Right to data portability;
  • Right to restrict processing;
  • Right to object to processing;
  • Right to withdraw consent;
  • Right to opt out of targeted advertising;
  • Right to opt out of certain sales or sharing of personal information;
  • Right to appeal certain privacy decisions;
  • Right to submit a complaint to a data protection authority.

These rights are not absolute and may be subject to legal exceptions.

We may request information to verify your identity before processing a privacy request.

We will not discriminate against you for exercising a legally protected privacy right.

European Economic Area, Switzerland and United Kingdom

If you are located in the European Economic Area, Switzerland, or the United Kingdom, you may have rights under applicable privacy laws, including:

  • Access;
  • Correction;
  • Deletion;
  • Restriction;
  • Objection;
  • Data portability;
  • Withdrawal of consent.

You may also have the right to lodge a complaint with the data protection authority in your country.

Where required, international transfers may rely on approved mechanisms such as Standard Contractual Clauses.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on your state, you may have the right to:

  • Request access to personal information;
  • Request deletion;
  • Correct inaccurate information;
  • Obtain a portable copy of your information;
  • Opt out of targeted advertising;
  • Opt out of certain sales or sharing of personal information;
  • Limit certain uses of sensitive personal information;
  • Appeal a privacy-related decision.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, subject to applicable thresholds and exceptions.

These rights may include:

  • The right to know what personal information we collect;
  • The right to access personal information;
  • The right to request deletion;
  • The right to correct inaccurate information;
  • The right to opt out of certain sales or sharing;
  • The right to limit certain uses of sensitive personal information;
  • The right to use an authorized agent;
  • The right not to be discriminated against for exercising privacy rights.

If applicable, privacy requests may be submitted using the contact information below or through privacy controls provided on our website.

Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link included in those messages.

Even if you unsubscribe from marketing, we may still send non-promotional communications related to:

  • Orders;
  • Payments;
  • Shipping;
  • Delivery;
  • Returns;
  • Refunds;
  • Account security;
  • Legal or policy notices.

Children’s Privacy

Our Services are not intended for children below the minimum legal age required to use our Services independently.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us.

Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

Movely is not responsible for the privacy, security, accuracy, or practices of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Fraud Prevention and Automated Processing

Movely and our service providers may use automated technologies to detect:

  • Fraud;
  • Payment risk;
  • Unauthorized activity;
  • Suspicious transactions;
  • Account abuse.

As a result, an order may be delayed, reviewed, limited, or cancelled.

Where required by applicable law, you may request additional information or human review.

Complaints

If you have a concern regarding how Movely processes your personal information, please contact us first using the details below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

Contact and Privacy Requests

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact:

Movely
Email: contact@movelyshop.com
Website: movelyshop.com

Please provide enough information for us to understand your request and verify your identity when necessary.

For purposes of applicable privacy laws, Movely is the controller of personal information unless otherwise stated.