Shipping policy

This Shipping and Delivery Policy explains how orders placed through movelyshop.com are processed, shipped, tracked, and delivered.

By placing an order with Movely, you agree to the conditions described below.

1. SHIPPING DESTINATIONS

Movely offers international shipping to many countries and regions worldwide.

Available destinations and shipping methods are displayed at checkout.

We may be unable to deliver to certain locations because of:

  • Carrier restrictions;

  • Customs requirements;

  • Local laws or international sanctions;

  • Product import restrictions;

  • Remote-area limitations;

  • Security concerns;

  • Events outside our reasonable control.

If we cannot deliver an order to the address provided, we may cancel the affected order and refund the amount paid for the unavailable items.

2. ORDER PROCESSING

Orders generally require 3–7 business days for:

  • Payment verification;

  • Order preparation;

  • Product inspection;

  • Packaging;

  • Fulfillment.

Business days do not include weekends or public holidays.

Processing may take longer during:

  • Promotional campaigns;

  • Product launches;

  • Holiday periods;

  • High-volume sales;

  • Inventory verification;

  • Payment or fraud reviews;

  • Unexpected operational disruptions.

The processing period is separate from the estimated delivery time.

3. SHIPPING METHODS

Available shipping methods may vary depending on:

  • Destination country;

  • Product;

  • Fulfillment location;

  • Carrier availability;

  • Order value;

  • Package weight and dimensions.

Depending on the destination, checkout may display options such as:

  • Free Standard Shipping;

  • Standard Shipping;

  • Tracked Shipping;

  • Priority Shipping;

  • Express Shipping.

The exact shipping name, cost, and estimated timeframe will be displayed before payment.

4. SHIPPING COSTS

Shipping costs are calculated or displayed at checkout before the order is completed.

Shipping charges may vary according to:

  • Destination;

  • Shipping method;

  • Order value;

  • Package weight;

  • Package dimensions;

  • Product type;

  • Promotional eligibility.

Movely may offer free standard shipping for selected destinations, products, order values, or promotional periods.

Any minimum purchase requirement or other condition for free shipping will be displayed at checkout or in the applicable promotion.

5. FREE SHIPPING

When free shipping is available, it normally applies to the standard shipping method.

Free shipping does not necessarily mean expedited or express delivery.

Customers who choose a faster shipping method may be required to pay the applicable additional fee.

Free shipping offers may:

  • Apply only to selected countries;

  • Require a minimum order value;

  • Exclude certain products;

  • Be available only during promotional periods;

  • Change or end without prior notice.

The shipping conditions displayed at checkout apply to the order.

6. ESTIMATED DELIVERY TIME

After the order is dispatched, estimated international delivery generally takes 14–30 business days.

The estimated delivery period may vary depending on:

  • Destination country or region;

  • Shipping method selected;

  • Customs clearance;

  • Local postal services;

  • Carrier performance;

  • Weather conditions;

  • Public holidays;

  • Remote delivery areas;

  • Events outside our reasonable control.

Estimated delivery times are provided in good faith but are not guaranteed unless a guaranteed service is expressly stated at checkout.

The delivery estimate begins after the order has been processed and dispatched.

7. EXPRESS OR PRIORITY SHIPPING

Priority or express shipping may be available for selected destinations.

When offered, the estimated delivery time and applicable price will be displayed at checkout.

Express or priority shipping may still be affected by:

  • Customs inspections;

  • Government procedures;

  • Remote-area restrictions;

  • Local carrier delays;

  • Events outside the carrier’s reasonable control.

Paying for priority or express shipping does not eliminate the order processing period.

8. MULTIPLE PACKAGES

Products from the same order may be shipped separately because of:

  • Product availability;

  • Package size;

  • Fulfillment location;

  • Logistics requirements.

You may receive:

  • More than one package;

  • More than one tracking number;

  • Packages on different delivery dates.

You will not be charged an additional shipping fee solely because Movely divides an order into multiple packages, unless an additional charge was clearly disclosed and accepted at checkout.

9. ORDER TRACKING

Tracking information will be provided when available.

After dispatch, the tracking number may take several business days to activate or show its first update.

International tracking may temporarily stop updating while the package:

  • Travels between countries;

  • Passes through customs;

  • Transfers between carriers;

  • Enters the local postal network;

  • Waits for a new carrier scan.

A temporary lack of tracking updates does not automatically mean that the package is lost.

10. CUSTOMS, TAXES, AND IMPORT DUTIES

International orders may be subject to:

  • Import duties;

  • Value-added tax;

  • Customs charges;

  • Brokerage fees;

  • Local handling fees;

  • Other charges imposed by the destination country.

Whether these charges are collected at checkout or upon import depends on:

  • Destination country;

  • Shipping method;

  • Store configuration;

  • Applicable laws.

Unless expressly stated as included at checkout, customs duties, taxes, and local import charges are the customer’s responsibility.

Movely does not control these charges and cannot guarantee their amount.

Customers are responsible for ensuring that ordered products may legally be imported into their country.

11. CUSTOMS DELAYS

Customs authorities may inspect, hold, or delay international packages.

Movely is not responsible for delays caused solely by customs authorities, government agencies, or import procedures.

However, we may provide reasonable assistance when additional shipment information is available.

12. DELIVERY INFORMATION

Customers must provide complete and accurate delivery information, including:

  • Full name;

  • Street address;

  • Apartment or unit number, when applicable;

  • City;

  • State, province, or region;

  • Postal code;

  • Country;

  • Telephone number;

  • Email address.

Movely is not responsible for delivery failures caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

If you notice an error after placing your order, contact us immediately at contact@movelyshop.com.

Address changes cannot be guaranteed after order processing begins.

13. FAILED DELIVERY

Depending on the destination and carrier, an unsuccessful delivery may result in:

  • A new delivery attempt;

  • Collection at a local post office;

  • Collection at a pickup point;

  • Temporary storage by the carrier;

  • Contact from the carrier;

  • Return to sender.

The customer is responsible for:

  • Monitoring tracking information;

  • Responding to carrier notifications;

  • Collecting the package within the stated period;

  • Providing any information reasonably requested for delivery.

14. UNCLAIMED OR REFUSED PACKAGES

If a package is returned because it was:

  • Refused;

  • Unclaimed;

  • Not collected;

  • Addressed incorrectly;

  • Undeliverable because of customer-provided information;

the customer may be responsible for:

  • Reshipping fees;

  • Return shipping costs;

  • Carrier charges;

  • Other expenses incurred.

Original shipping fees may be non-refundable, except where prohibited by law.

Refusing a package does not automatically qualify as a valid return request.

Customers should contact Movely before refusing delivery.

15. LOST PACKAGES

A package is not considered lost only because tracking has temporarily stopped updating.

If a shipment appears significantly delayed, contact contact@movelyshop.com with:

  • Your full name;

  • Your order number;

  • Your tracking number;

  • The delivery address used in the order.

We may request an investigation from the carrier.

A replacement, refund, or other appropriate solution may be offered when the package is officially confirmed as lost, subject to applicable law and the result of the investigation.

16. PACKAGE MARKED AS DELIVERED

If tracking shows that the package was delivered but you cannot locate it:

  1. Confirm the delivery address in your order;

  2. Check around your property or building;

  3. Ask household members or neighbors;

  4. Contact reception or building staff;

  5. Check for a carrier delivery notice;

  6. Contact the local carrier;

  7. Notify Movely promptly.

We may request additional information or documentation before opening an investigation.

A delivered tracking status does not remove mandatory rights available under applicable consumer law.

17. DAMAGED PACKAGES

If your package or product arrives damaged, contact contact@movelyshop.com as soon as possible.

Please provide clear photographs of:

  • The external packaging;

  • The shipping label;

  • The internal packaging;

  • The affected product;

  • The damage or defect.

Keep the product and all packaging until your request has been reviewed.

Do not discard, repair, modify, wash, or use the damaged product before receiving instructions.

18. DELIVERY DELAYS

Delivery delays may occur because of:

  • Customs procedures;

  • Carrier disruptions;

  • Severe weather;

  • Public holidays;

  • Political or social events;

  • Transportation interruptions;

  • Incorrect delivery information;

  • Events outside our reasonable control.

If we become aware of a significant delay, we may provide updated information and available options.

Depending on applicable law and the circumstances, these options may include:

  • Accepting a revised delivery timeframe;

  • Cancelling unshipped items;

  • Receiving a refund for eligible unshipped items.

19. SHIPPING RESTRICTIONS

Certain products or destinations may be subject to shipping restrictions.

We may refuse or cancel an order when:

  • Delivery is legally prohibited;

  • The product cannot be imported;

  • The carrier does not support the destination;

  • The delivery address cannot be verified;

  • The shipment presents a security or fraud risk.

If an affected order has already been paid, the applicable refund will be issued to the original payment method.

20. CONSUMER RIGHTS

Nothing in this Shipping and Delivery Policy removes or limits mandatory consumer rights available under the laws applicable in the customer’s country or region.

21. CONTACT

For questions about shipping, delivery, tracking, or customs, contact:

Movely

Email: contact@movelyshop.com

Website: movelyshop.com