Shipping policy
At Movely, we want your order to arrive safely and as smoothly as possible.
This Shipping & Delivery Policy explains our order processing times, estimated delivery times, shipping costs, tracking, international shipping, customs, delivery issues, and what to do if your order is delayed, lost, or damaged.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing includes payment verification, order review, product preparation, packaging, and handover to the shipping carrier.
Business days do not normally include weekends or public holidays.
During major promotions, holidays, seasonal peaks, or periods of unusually high order volume, processing may take slightly longer.
2. Estimated Delivery Times
Delivery times begin after your order has been processed and handed over to the carrier.
United States
Processing: 1–3 business days
Estimated Shipping Time: 3–7 business days
Canada
Processing: 1–3 business days
Estimated Shipping Time: 4–10 business days
Worldwide
Processing: 1–3 business days
Estimated Shipping Time: 4–14 business days
Processing time refers to the time required to verify payment, prepare your order, and hand it over to the carrier.
Shipping time begins after your order has been dispatched.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Actual delivery times may be affected by carrier delays, customs processing, weather conditions, public holidays, peak sales periods, incorrect or incomplete shipping information, local delivery conditions, or events outside our reasonable control.
3. Shipping Costs
Available shipping methods and any applicable shipping costs are displayed at checkout before payment.
Movely may offer free standard shipping, promotional shipping rates, or paid shipping options depending on the destination, order value, and current promotion.
Any applicable shipping charge will be clearly shown before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24–48 hours for tracking information to begin updating after shipment.
Tracking updates are controlled by the carrier and may not appear immediately.
A temporary delay in tracking updates does not necessarily mean that your package has stopped moving.
5. Where Orders May Ship From
Movely works with international fulfillment and logistics partners.
Depending on the product, inventory availability, and destination, your order may be shipped from different fulfillment locations.
Orders containing multiple products may occasionally be shipped separately.
If this happens, you may receive more than one tracking number and the products may arrive on different days.
6. Order Changes and Address Corrections
We begin processing orders as quickly as possible.
If you need to change your delivery address, correct your name, change your telephone number, or modify other shipping information, please contact us as soon as possible at:
We cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
Customers are responsible for providing complete and accurate delivery information at checkout.
7. Incorrect or Incomplete Address
Please carefully review your shipping address before completing your order.
If a shipment cannot be delivered because the customer provided an incorrect address, incomplete address, invalid postal code, missing apartment or unit information, or incorrect recipient details, additional shipping costs may apply if the package must be resent.
Where permitted by applicable law, these costs may be the customer’s responsibility.
8. Undeliverable or Unclaimed Packages
If a package is returned because the address was incorrect or incomplete, delivery was repeatedly unsuccessful, the package was not collected, or the recipient could not be located, we may contact you to determine the appropriate next step.
Additional shipping charges may apply if reshipment is requested.
Any refund eligibility will be handled according to our Return, Refund & Exchange Policy and applicable consumer law.
9. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT or similar taxes, customs processing charges, or local handling fees.
These charges are determined by the destination country and local authorities.
Unless expressly stated at checkout, such charges may not be included in the product price or shipping charge.
Customers are responsible for complying with applicable import requirements in their country.
Where Movely collects applicable taxes or duties at checkout, this will be clearly shown before payment.
10. Customs Delays
International shipments may occasionally be delayed during customs clearance.
Customs processing times are outside Movely’s direct control.
If your shipment is being held by customs, you may be required to provide additional information or pay applicable import charges before delivery can continue.
We recommend monitoring your tracking information regularly.
11. Delayed Shipments
If your order has not arrived within 12 business days after dispatch, please contact us at:
Please include your full name, order number, and tracking number if available.
Our team will review the shipment and, where appropriate, assist with locating the package or opening an investigation with the carrier.
12. Lost Packages
If a shipment appears to be lost in transit, please contact us so we can investigate the issue with the carrier or logistics provider.
Depending on the outcome of the investigation and applicable law, an appropriate resolution may include reshipment, replacement, refund, or another reasonable solution.
Please do not initiate multiple claims for the same shipment while an investigation is still ongoing.
13. Tracking Shows “Delivered” but Package Is Missing
If tracking information shows that your order was delivered but you cannot locate the package, please check your mailbox, porch, entrance, garage, reception, or other safe delivery locations.
Also ask household members if they accepted the package, check with neighbors where appropriate, and contact the local delivery carrier.
Please allow a short period in case the delivery status was updated before the physical delivery was completed.
If the package remains missing, please contact Movely as soon as possible.
We may request additional information to assist with the investigation.
14. Damaged Package on Delivery
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number, photos of the external packaging, photos of the shipping label, and photos or videos of the damaged product.
Please keep the packaging until your case has been reviewed.
Claims involving damaged products are handled under our Return, Refund & Exchange Policy.
15. Refused Deliveries
We strongly recommend contacting Movely before refusing a delivery.
Refusing a package does not automatically constitute an approved return or cancellation.
If a shipment is refused and returned, additional shipping, handling, customs, or carrier charges may apply where legally permitted.
Any refund eligibility will be determined according to our Return, Refund & Exchange Policy and applicable law.
16. Multiple Packages
Some orders may be fulfilled from more than one location.
As a result, products may arrive on different days, you may receive multiple tracking numbers, and one part of an order may arrive before another.
This does not necessarily indicate that any item is missing.
17. Holiday and Peak-Period Delays
Shipping carriers may experience delays during Black Friday, Cyber Monday, Christmas, New Year, public holidays, major promotional events, severe weather, or periods of unusually high shipment volume.
During these periods, additional delivery time may be required.
18. Shipping Insurance or Package Protection
If optional shipping insurance or package protection is offered at checkout, its specific terms will be disclosed separately.
Where permitted by law, shipping protection fees may be non-refundable after the protection service has been activated.
Mandatory consumer rights continue to apply.
19. Responsibility After Shipment
Movely works with third-party carriers and logistics providers to deliver orders.
Once a shipment is in transit, certain delays or disruptions may occur outside our direct control.
However, we will reasonably assist customers with tracking issues, lost-package investigations, carrier inquiries, and delivery disputes.
Nothing in this section removes any liability or consumer protection that cannot legally be excluded.
20. Returns
Shipping-related returns are governed by our Return, Refund & Exchange Policy.
Please do not return an order to the sender address shown on the package unless specifically instructed by Movely Customer Support.
Our designated return location may be different from the original shipping location.
21. International Shipping
Movely ships to multiple international destinations.
Availability may vary depending on country, product, carrier coverage, customs restrictions, and local regulations.
If an order cannot be fulfilled to your destination, we will contact you and provide an appropriate resolution.
22. Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
Movely Customer Support
Email: contact@movelyshop.com
Website: movelyshop.com
Please include your order number whenever possible so we can assist you more quickly.