Terms of service

These Terms of Service (“Terms”) govern your access to and use of movelyshop.com and any products, services, features, content, and functionality provided by Movely (“Movely,” “we,” “us,” or “our”).

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms and the policies referenced within them.

If you do not agree to these Terms, please do not use our website or purchase our products.

1. Eligibility and Use of the Website

You may use our website only for lawful purposes.

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You must not use the website to:

  • Commit or attempt fraud;
  • Provide false, misleading, or unauthorized information;
  • Violate the rights of Movely or any third party;
  • Interfere with the security or operation of the website;
  • Introduce viruses, malware, or harmful code;
  • Attempt unauthorized access to systems or accounts;
  • Use bots, scraping tools, crawlers, or automated systems to extract website content without permission;
  • Abuse promotions, discount codes, payment systems, or refund procedures;
  • Engage in illegal, harmful, or deceptive activity.

We may suspend or restrict access where we reasonably believe these Terms have been violated.

2. Our Store Platform

Our online store is powered by Shopify.

We may also use third-party providers for:

  • Payment processing;
  • Order fulfillment;
  • Warehousing;
  • Shipping;
  • Fraud prevention;
  • Analytics;
  • Advertising;
  • Customer service;
  • Website functionality.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

3. Product Information

We make reasonable efforts to ensure that product information is accurate.

However:

  • Colors may appear differently depending on the device or screen;
  • Measurements may vary slightly;
  • Packaging may change;
  • Minor production differences may occur;
  • Product photographs are illustrative representations of the actual product.

Nothing in this section limits your rights where a product is materially different from its description.

4. Product Availability

Products may be available in limited quantities.

We may, where permitted by law:

  • Change or discontinue products;
  • Limit quantities;
  • Restrict sales to certain locations;
  • Refuse orders;
  • Cancel orders when inventory is unavailable.

Adding an item to your cart does not reserve the product.

Products are only secured once an order has been successfully accepted and processed.

5. Prices

Prices may change without prior notice.

The final amount payable will be shown at checkout and may include:

  • Product price;
  • Shipping;
  • Taxes;
  • Duties where applicable;
  • Other disclosed charges.

If a clear pricing or technical error occurs, we may contact you before fulfilling the order.

Where permitted by applicable law, we may cancel an affected order and refund any amount already paid.

6. Orders

Submitting an order does not automatically mean that it has been accepted.

We may review, hold, refuse, or cancel an order for reasons including:

  • Product unavailability;
  • Failed or declined payment;
  • Suspected fraud;
  • Incorrect customer information;
  • Obvious pricing errors;
  • Delivery restrictions;
  • Unusual order activity;
  • Violation of these Terms.

If we cancel an order after payment has been successfully captured, the applicable amount will be refunded to the original payment method.

7. Customer Information

You are responsible for ensuring that all information provided during checkout is complete and accurate, including:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Payment information.

Movely is not responsible for delays, failed deliveries, or additional costs caused by inaccurate customer information, except where applicable law provides otherwise.

If you notice an error in your order information, contact us as soon as possible.

8. Payments

Available payment methods are displayed at checkout.

Payments may be processed through:

  • Shopify;
  • Card networks;
  • Banks;
  • Digital wallets;
  • PayPal;
  • Other authorized payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Your bank or payment provider may independently charge:

  • Currency conversion fees;
  • International transaction fees;
  • Other financial service charges.

Such fees are generally outside Movely’s control.

9. Fraud Prevention

We and our payment or fraud-prevention providers may review transactions to identify suspicious activity.

An order may be:

  • Delayed;
  • Placed under review;
  • Cancelled;
  • Refunded;

if there are reasonable indications of fraud, unauthorized payment use, misuse of promotions, or security concerns.

We may request additional information where reasonably necessary to verify an order.

10. Promotions and Discount Codes

Promotions may be subject to specific conditions, including:

  • Start and end dates;
  • Eligible products;
  • Minimum purchase requirements;
  • Maximum uses;
  • Country restrictions;
  • Customer eligibility;
  • Product exclusions.

Unless expressly stated otherwise, discount codes cannot normally be exchanged for cash or combined with other offers.

We may withdraw or correct promotions affected by technical errors, fraud, or misuse, subject to applicable law.

11. Shipping and Delivery

Shipping is governed by our Shipping & Delivery Policy.

Delivery dates and transit times are estimates unless expressly stated otherwise.

International orders may be subject to:

  • Customs processing;
  • Import duties;
  • Taxes;
  • Local regulatory requirements.

Customers are responsible for providing an accurate address and monitoring delivery information.

Nothing in this section limits mandatory consumer rights.

12. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by the applicable Movely policies, including our:

  • Return, Refund & Exchange Policy;
  • Shipping & Delivery Policy;
  • Order Cancellation or Modification Policy, where applicable.

These Terms do not limit mandatory statutory rights available to consumers.

13. Intellectual Property

The Movely website and its content are protected by applicable intellectual property laws.

Protected content may include:

  • The Movely name;
  • Logos;
  • Graphics;
  • Product photographs;
  • Videos;
  • Product descriptions;
  • Written content;
  • Website layouts;
  • Designs;
  • Icons;
  • Branding elements.

Unless expressly permitted, you may not:

  • Copy;
  • Reproduce;
  • Republish;
  • Redistribute;
  • Sell;
  • License;
  • Scrape;
  • Modify;
  • Commercially exploit

our website content without prior written authorization.

You may use the website for personal, non-commercial purposes.

14. Reviews, Comments and User-Generated Content

You may have the opportunity to submit:

  • Reviews;
  • Photographs;
  • Videos;
  • Comments;
  • Feedback;
  • Suggestions.

By submitting content, you confirm that:

  • You have the right to submit it;
  • It does not infringe third-party rights;
  • It is not fraudulent or misleading;
  • It is not unlawful, threatening, defamatory, obscene, or abusive;
  • It does not contain malicious software.

Where permitted by law, you grant Movely permission to use content voluntarily submitted to us for purposes including:

  • Operating our website;
  • Displaying reviews;
  • Improving our Services;
  • Marketing and promoting Movely.

We may moderate or remove content that violates these Terms or applicable law.

15. Accuracy of Reviews and Submissions

You must not knowingly submit a false review, impersonate another person, or misrepresent your experience with a product.

You are responsible for the accuracy of information and content you submit.

Movely may remove submissions that appear fraudulent, misleading, abusive, or unrelated to the relevant product or service.

16. Third-Party Links and Services

Our website may contain links to third-party websites or services.

Movely does not control those websites and is not responsible for their:

  • Content;
  • Security;
  • Availability;
  • Policies;
  • Products;
  • Services.

You should review the applicable terms and privacy policies before using third-party services.

17. Website Availability

We aim to keep our website secure and operational.

However, we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or limit the Services for:

  • Maintenance;
  • Updates;
  • Security;
  • Technical issues;
  • Operational reasons.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted;
  • Every error will immediately be corrected;
  • The website will be free from all technical defects;
  • Third-party services will always remain available.

Nothing in these Terms excludes any warranty or consumer protection that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by law, Movely will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or Services.

This may include loss resulting from:

  • Website interruptions;
  • Third-party services;
  • Unauthorized activity outside our reasonable control;
  • Customer-provided incorrect information.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Mandatory consumer rights remain fully applicable.

20. Indemnification

To the extent permitted by law, you agree to be responsible for claims or losses arising from:

  • Your unlawful use of the Services;
  • Your material breach of these Terms;
  • Your infringement of third-party rights.

This provision does not apply where prohibited by mandatory consumer law.

21. Termination

You may stop using our Services at any time.

We may suspend or terminate access if we reasonably believe you have:

  • Materially violated these Terms;
  • Engaged in fraud;
  • Misused the website;
  • Threatened the security of our Services.

Rights and obligations that by their nature should survive termination will continue to apply.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force.

23. Entire Agreement

These Terms, together with our policies and any other terms expressly incorporated by reference, constitute the agreement governing your use of Movely’s Services.

Failure by Movely to enforce a provision does not constitute a waiver of that provision.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our Services;
  • Business practices;
  • Technology;
  • Legal requirements.

The latest version will be published on this page.

Changes take effect from the date stated in the updated Terms unless applicable law requires otherwise.

25. Governing Law and Consumer Rights

These Terms are subject to applicable law.

Nothing in these Terms removes or restricts mandatory consumer protections available under the laws applicable to you.

If you are a consumer in a jurisdiction that grants mandatory local rights, those rights continue to apply regardless of any conflicting provision in these Terms.

26. Contact

Questions about these Terms may be sent to:

Movely
Email: contact@movelyshop.com
Website: movelyshop.com