Contact information
Need help with an order, product, delivery, return, or payment? The Movely Customer Support team is here to assist you.
HOW TO CONTACT US
Email: contact@movelyshop.com
Website: movelyshop.com
When contacting us about an existing order, please include:
- Your full name;
- Your order number;
- The email address used during checkout;
- A clear description of your request;
- Photos or videos, when reporting a damaged, defective, or incorrect product.
Providing complete information helps us review and resolve your request more efficiently.
CUSTOMER SUPPORT HOURS
Monday to Friday: 9:00 AM–5:00 PM
Saturday: 10:00 AM–6:00 PM
Sunday and public holidays: Closed
Times are based on Central European Time, CET or CEST depending on the season.
We aim to respond within 1–3 business days. Response times may be longer during product launches, holidays, promotional events, or periods of unusually high demand.
Please do not send returns to the address shown on your original parcel. Return addresses may vary according to the product and destination. All returns must be authorized by our Customer Support team before shipment.